Refund policy

We have a 7-day return policy, which means you have 7 calendar days after receiving your item to request a return, returns can be initiated directly from your Être Femme® account.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need your order ID.

If yyou have additional questions, you can contact us at etrefemme@webrands.ph. Please note that returns will need to be sent to the following address: Warehouse 5 & 6, National Highway, Barangay Pulo, Cabuyao City, Laguna

Items sent back to us without first requesting a return will not be accepted. 
You can always contact us for any question at etrefemme@webrands.ph.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is  damaged or if you receive the wrong item (Unboxing video is mandatory), so that we can evaluate the issue and make it right.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we will ask you for your preferred refund method via email, the refund will processed within 24h to 48h after you confirm your details, for any questions, please do not hesitate to contact us at etrefemme@webrands.ph.